Shipping Info & Tips
Cavitrons & Cavijets:
- Ideal box size is 12" x 12" x 8", US Mail Large
Flat Rate Box also works
- Include Foot Pedal
- No need to include inserts or detachable power cords
- Water & Air lines are optional (but preferred)
Curing Lights:
- Make sure the unit is well protected using bubble wrap or
similar packing material
- No need to ship Fiber Optic Insert
Statim Sterilizers:
- Must be packed in original shipping carton using original foam
packaging
- Full Value Insurance is mandatory, paid by the customer in both directions.
General:
- For repairs, please complete and enclose our shipping form with
your package. We will direct you to the on-line form when you
call in.
- Shredded paper is a good packing material when sealed in a
plastic bag.
- A delivery signature is not necessary.
- Shipping Insurance is also optional. Service Star Dental
does not provide
return shipping insurance unless you specifically request it in
writing.
We pre-qualify all first time service needs and ask that you make contact with us
initially via phone or e-mail. We'll provide you with our
shipping packing form and other helpful information. Shortly
after receiving your item, we'll contact you with
a repair cost and
seek your approval prior to doing any billable work.
For existing customers that know what we service, please feel free to
just send it your item. No need to contact us first.